12G SDI StormCables Are Back In Stock!

Shipping Policy

Orders for in-stock items placed by 1pm Pacific will typically ship the same day via UPS or DHL, unless noted in the item description.

Orders shipped via USPS will typically ship within 48 hours. 

Free US domestic shipping, International options start at $15 for GlobalPost, $30 for DHL Worldwide. 

Note, certain countries require us to collect VAT, including: Canada, United Kingdom, EU territories.

In countries that require tax collection, you will see "Duties & Taxes Included" at checkout, and the shipping cost will comprise of the freight charge, as well as the VAT (20% in UK/EU) that is assessed by your country. This is why the shipping options cost more than you'd expect, they're inclusive of VAT, so you won't have to pay anything upon import. (DDP delivery) 

We do not "mark up" international shipping (in fact, we discount it on orders above $100 USD) -- but we understand that international shipping costs may influence your decision to purchase from us. Email sales@thomsonvisuals.com for a custom shipping quote.  

Apparel is typically shipped within 4-7 days, but may take up to 14 days depending on COVID restrictions.

Shipments are FOB origin Thomson Visuals, Anaheim, CA, RSM, CA, or San Jose, CA.  

We ship worldwide — except to the countries the US isn't allowed to export to.

If your country shows "no shipping options available" this is probably because we haven't shipped to your country yet, so those options aren't programmed in. Email us at sales@thomsonvisuals.com and we'll get that fixed. 

[UPDATE AUGUST 2021] We are finally able to ship orders under 135 GBP to the United Kingdom and are charging 20% VAT as directed by the new tax laws that went into effect on 1/1/21. Orders from the UK can only be delivered "DDP" or "Delivered Duties Paid" because we need to remit the 20% tax to ℌ𝔢𝔯 𝔐𝔞𝔧𝔢𝔰𝔱𝔶'𝔰 ℜ𝔢𝔳𝔢𝔫𝔲𝔢 𝔞𝔫𝔡 ℭ𝔲𝔰𝔱𝔬𝔪𝔰.

Worldwide shipping is charged a flat rate for apparel items and live DHL/FedEx/UPS rates for all other products. 

We are unable to:

  • Declare a lower customs value.
  • Assume liability for duties, taxes, or additional charges once the package has left our facility on GlobalPost Economy DDU packagesSo pick one of the "Duties and Taxes Prepaid" options and leave that stress to us! 
  • Assume liability for exporting a product that is unable to be imported into your country. It is your sole responsibility to ensure the product you are ordering can be lawfully imported into your country.

To consolidate logistics, we will group multiple products into a single shipment. If one item is on backorder, we will hold your order for fulfillment until it is able to ship as one complete parcel. You can contact us at store@thomsonvisuals.com for split-ship options. 

We will contact you if your order is impacted by an unexpected delay. 

A handful of countries require a notarized document of sale to facilitate export/import. You are responsible for the applicable charges. 

Wow, you really read this shipping policy. That's actually kinda cool. I respect people who inspect the details. Send me an email at alex@thomsonvisuals.com with the subject line "FINE PRINT" and i'll throw a lil somethin' somethin' into your next order.

This shipping policy is offered as guidance and is subject to change at any time. Thomson Visuals disclaims liability for any errors and omissions, and in states where express disclaimer is not possible, to the extent we are lawfully able to do so. Thomson Visuals reserves its right to refuse service to anyone.

v1.0 4/20/20

v1.1 3/6/21

v2.0 8/26/21

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Free Shipping

On all domestic orders! International options from $15.

Easy Returns & Exchanges

Clients cancel. We get it. Let us know within 30 days. 

Quality Assured

Each Thomson Visuals cable is actually made by us, and tested on our own RED® KOMODO ST #234 or #7715.